Security Policy

Comprehensive information security and cybersecurity framework protecting Skynovay services, infrastructure, and customer data

1. Security Overview and Mission

Skynovay is committed to maintaining the highest standards of information security, cybersecurity, and data protection across all aspects of our drone detection systems, cloud services, and business operations. This comprehensive Security Policy establishes the framework, standards, and procedures that govern how we protect our customers, systems, data, and infrastructure from evolving cyber threats and security challenges.

Our security mission is built upon the fundamental principles of:

• Confidentiality: Ensuring that sensitive information is accessible only to authorized individuals and systems
• Integrity: Maintaining the accuracy, completeness, and trustworthiness of data and systems
• Availability: Ensuring that critical systems and services remain accessible and operational when needed
• Accountability: Maintaining comprehensive audit trails and responsibility for security decisions
• Non-Repudiation: Providing undeniable proof of actions and transactions
• Privacy: Protecting personal and sensitive information in accordance with applicable laws and regulations

1.1 Security Philosophy and Approach

Skynovay employs a defense-in-depth security strategy that incorporates multiple layers of protection across people, processes, and technology. This multi-layered approach ensures that if one security control fails, additional controls provide backup protection. Our security philosophy is based on:

• Zero Trust Architecture: Never trust, always verify - every access request is authenticated and authorized
• Principle of Least Privilege: Users and systems receive the minimum access necessary to perform their functions
• Security by Design: Security considerations integrated into every aspect of system design and development
• Continuous Monitoring: Real-time monitoring and analysis of security events and threats
• Risk-Based Decision Making: Security investments and decisions based on comprehensive risk assessments
• Shared Responsibility: Security is everyone's responsibility, not just the IT security team

1.2 Scope and Applicability

This Security Policy applies to all Skynovay:

• Personnel: Full-time employees, part-time employees, contractors, consultants, and temporary workers
• Systems: All information technology systems, networks, databases, and applications
• Data: All forms of information including customer data, business data, and personal information
• Facilities: Physical locations including offices, data centers, and remote work environments
• Third Parties: Vendors, partners, suppliers, and service providers with access to Skynovay systems or data
• Customers: Security obligations and protections provided to customers using Skynovay services

2. Security Governance and Organization

2.1 Security Governance Structure

Skynovay maintains a comprehensive security governance structure that ensures accountability, oversight, and continuous improvement of our security posture. The governance structure includes:

Board of Directors:

• Ultimate accountability for organizational security and risk management
• Quarterly review of security metrics, incidents, and strategic initiatives
• Approval of major security investments and policy changes
• Oversight of management's security performance and compliance

Executive Security Committee:

• Chief Executive Officer (CEO): Overall accountability for security strategy and culture
• Chief Information Security Officer (CISO): Leadership of security program and operations
• Chief Technology Officer (CTO): Technology security architecture and implementation
• Chief Financial Officer (CFO): Security investment approval and risk assessment
• General Counsel: Legal and regulatory compliance oversight
• Chief Operating Officer (COO): Operational security and business continuity

Security Steering Committee:

• Monthly meetings to review security performance and initiatives
• Cross-functional representation from all business units
• Priority setting for security projects and resource allocation
• Incident response coordination and lessons learned integration

2.2 Security Roles and Responsibilities

Chief Information Security Officer (CISO):

• Develop and maintain comprehensive information security strategy
• Oversee security operations, incident response, and compliance programs
• Manage security team and coordinate with other departments
• Report security metrics and risks to executive leadership and board
• Ensure alignment with business objectives and regulatory requirements

Security Operations Team:

• Security Operations Center (SOC) Manager: 24/7 monitoring and incident response coordination
• Security Analysts: Real-time threat detection, investigation, and response
• Incident Response Specialists: Advanced incident handling and forensic analysis
• Vulnerability Management Specialists: Continuous security assessment and remediation
• Compliance Officers: Regulatory compliance monitoring and audit coordination

Security Architecture Team:

• Security Architects: Design secure systems and technology solutions
• Security Engineers: Implementation and maintenance of security controls
• Identity and Access Management Specialists: User access controls and authentication systems
• Cryptography Specialists: Encryption and key management systems

All Employees:

• Comply with all security policies, procedures, and training requirements
• Report security incidents and suspicious activities immediately
• Protect confidential information and customer data
• Follow secure coding and system administration practices
• Participate in security awareness training and assessments

2.3 Security Policies and Standards

Skynovay maintains a comprehensive library of security policies, standards, and procedures that provide detailed guidance for specific security domains:

• Information Security Policy: Overarching principles and requirements
• Acceptable Use Policy: Appropriate use of systems and resources
• Access Control Policy: User access management and authentication
• Data Classification and Handling Policy: Information protection requirements
• Incident Response Policy: Security incident management procedures
• Business Continuity Policy: Disaster recovery and continuity planning
• Vendor Security Policy: Third-party security requirements
• Physical Security Policy: Facility and equipment protection
• Network Security Policy: Network infrastructure protection
• Application Security Policy: Secure development and deployment

3. Risk Management and Assessment

3.1 Risk Management Framework

Skynovay employs a comprehensive risk management framework based on industry standards including NIST Risk Management Framework (RMF), ISO 31000, and COSO Enterprise Risk Management. Our approach includes:

Risk Identification:

• Threat Modeling: Systematic analysis of potential threats to systems and data
• Vulnerability Assessments: Regular scanning and assessment of security weaknesses
• Business Impact Analysis: Evaluation of potential consequences of security incidents
• Environmental Scanning: Monitoring of external threat landscape and industry trends
• Internal Risk Assessments: Evaluation of internal processes, controls, and procedures

Risk Analysis and Evaluation:

• Qualitative Risk Assessment: Expert judgment and scenario analysis
• Quantitative Risk Assessment: Statistical and mathematical risk modeling
• Risk Scoring: Standardized risk rating based on likelihood and impact
• Risk Categorization: Classification by threat type, asset category, and business function
• Risk Prioritization: Ranking based on business impact and treatment urgency

Risk Treatment Strategies:

• Risk Avoidance: Eliminating activities or technologies that create unacceptable risk
• Risk Mitigation: Implementing controls to reduce likelihood or impact
• Risk Transfer: Shifting risk through insurance, contracts, or outsourcing
• Risk Acceptance: Acknowledging and accepting residual risk within tolerance levels

3.2 Risk Assessment Methodology

Skynovay conducts comprehensive risk assessments using a structured methodology:

Asset Inventory and Valuation:

• Comprehensive catalog of all information assets and systems
• Business value assessment and criticality classification
• Data flow mapping and dependency analysis
• Asset ownership and custodian identification

Threat and Vulnerability Analysis:

• External Threats: Cybercriminals, nation-states, hacktivists, competitors
• Internal Threats: Malicious insiders, negligent employees, privilege abuse
• Natural Disasters: Earthquakes, floods, fires, and other environmental hazards
• Technical Vulnerabilities: Software bugs, configuration errors, design flaws
• Human Vulnerabilities: Social engineering susceptibility, training gaps

Impact Assessment:

• Financial Impact: Direct costs, lost revenue, regulatory fines
• Operational Impact: Service disruption, productivity loss, recovery costs
• Reputational Impact: Brand damage, customer loss, market confidence
• Legal and Regulatory Impact: Compliance violations, lawsuits, sanctions
• Strategic Impact: Competitive disadvantage, strategic objective delays

3.3 Risk Monitoring and Reporting

Continuous risk monitoring and regular reporting ensure that risk management remains effective and responsive to changing conditions:

• Key Risk Indicators (KRIs): Real-time metrics that provide early warning of increasing risk
• Risk Dashboard: Executive-level view of organizational risk posture
• Risk Register: Comprehensive database of identified risks and treatment plans
• Risk Reporting: Regular reports to management, board, and regulatory authorities
• Risk Review Meetings: Quarterly assessment of risk landscape and treatment effectiveness

4. Access Controls and Identity Management

4.1 Identity and Access Management (IAM) Framework

Skynovay implements a comprehensive Identity and Access Management framework that ensures appropriate access to systems and data while maintaining security and compliance. Our IAM framework includes:

Identity Lifecycle Management:

• Identity Provisioning: Automated account creation and initial access assignment
• Access Request and Approval: Formal processes for requesting and approving access changes
• Periodic Access Reviews: Regular validation of user access rights and privileges
• Access Revocation: Immediate removal of access upon termination or role change
• Account Monitoring: Continuous monitoring of account activities and anomalies

Authentication Mechanisms:

• Multi-Factor Authentication (MFA): Required for all privileged accounts and remote access
• Single Sign-On (SSO): Centralized authentication for improved usability and security
• Certificate-Based Authentication: PKI certificates for high-security applications
• Biometric Authentication: Fingerprint and facial recognition for physical access
• Risk-Based Authentication: Dynamic authentication requirements based on risk factors

Authorization and Access Control:

• Role-Based Access Control (RBAC): Access granted based on job roles and responsibilities
• Attribute-Based Access Control (ABAC): Fine-grained access based on multiple attributes
• Principle of Least Privilege: Minimum necessary access for job functions
• Separation of Duties: Critical functions require multiple people
• Privileged Access Management: Special controls for administrative and high-privilege accounts

4.2 User Access Management

Account Types and Classifications:

• Standard User Accounts: Regular employee accounts with basic system access
• Privileged User Accounts: Administrative accounts with elevated system privileges
• Service Accounts: System-to-system authentication for automated processes
• Emergency Access Accounts: Break-glass accounts for emergency situations
• Contractor and Vendor Accounts: Third-party access with enhanced monitoring
• Customer Accounts: External user accounts with appropriate security controls

Access Provisioning Process:

• New User Onboarding: Formal process for granting initial access to new employees
• Role-Based Provisioning: Access automatically assigned based on job role
• Manager Approval: Supervisor approval required for all access requests
• Security Review: Security team review for privileged access requests
• Automated Provisioning: Integration with HR systems for streamlined access management

Access Review and Certification:

• Quarterly Access Reviews: Managers certify appropriateness of team member access
• Annual Privileged Access Certification: Comprehensive review of all elevated privileges
• Risk-Based Reviews: More frequent reviews for high-risk roles and systems
• Automated Compliance Reporting: Regular reports on access compliance and violations
• Remediation Tracking: Follow-up on access review findings and corrections

4.3 Privileged Access Management

Special controls and monitoring apply to privileged accounts due to their elevated risk:

• Privileged Account Vaults: Secure storage and management of privileged credentials
• Just-In-Time Access: Temporary elevation of privileges only when needed
• Session Recording: Complete recording of privileged user sessions
• Command Filtering: Restriction of dangerous commands and operations
• Dual Authorization: Two-person approval for critical privileged operations
• Privileged Account Monitoring: Enhanced logging and real-time alerting

5. Data Protection and Information Security

5.1 Data Classification and Handling

Skynovay employs a comprehensive data classification system that ensures appropriate protection based on data sensitivity and business value:

Data Classification Levels:

• Public: Information that can be freely shared without risk to the organization
• Internal: Information intended for internal use that could cause minor harm if disclosed
• Confidential: Sensitive information that could cause significant harm if disclosed
• Restricted: Highly sensitive information requiring the highest level of protection
• Customer Data: Information belonging to customers with specific contractual protections
• Personal Data: Information subject to privacy regulations like GDPR and CCPA

Data Handling Requirements:

• Data Labeling: All data must be clearly labeled with appropriate classification
• Storage Requirements: Data stored according to classification-specific security controls
• Transmission Security: Encryption and secure channels required for sensitive data
• Access Restrictions: Access limited based on data classification and business need
• Retention Policies: Data retained only as long as necessary for business or legal purposes
• Secure Disposal: Secure deletion and destruction of data at end of lifecycle

5.2 Encryption and Cryptographic Controls

Skynovay implements comprehensive encryption and cryptographic controls to protect data confidentiality and integrity:

Encryption Standards:

• Data at Rest: AES-256 encryption for all sensitive data stored on systems
• Data in Transit: TLS 1.3 and higher for all network communications
• Database Encryption: Transparent data encryption (TDE) for all database systems
• File System Encryption: Full disk encryption on all laptops and mobile devices
• Backup Encryption: All backup data encrypted with separate key management
• Application-Level Encryption: Field-level encryption for highly sensitive data elements

Key Management:

• Hardware Security Modules (HSMs): FIPS 140-2 Level 3 certified key storage
• Key Rotation: Regular rotation of encryption keys based on industry best practices
• Key Escrow: Secure backup of encryption keys for business continuity
• Key Access Controls: Strict access controls and audit logging for key operations
• Cryptographic Agility: Ability to rapidly upgrade encryption algorithms

Digital Signatures and Certificates:

• Code Signing: All software releases digitally signed with validated certificates
• Document Signing: Critical business documents signed with digital signatures
• Certificate Management: Comprehensive PKI infrastructure for certificate lifecycle
• Certificate Validation: Automated validation and revocation checking

5.3 Data Loss Prevention (DLP)

Comprehensive DLP controls prevent unauthorized disclosure of sensitive information:

• Content Discovery: Automated scanning and classification of sensitive data
• Policy Enforcement: Real-time blocking of unauthorized data transfers
• Channel Monitoring: Monitoring of email, web, and file transfer activities
• Endpoint Protection: DLP agents on all workstations and mobile devices
• Incident Investigation: Detailed forensics and investigation of DLP violations
• User Education: Training and awareness about data handling requirements

6. Network Security Architecture

6.1 Network Segmentation and Isolation

Skynovay implements a comprehensive network segmentation strategy to limit the scope of potential security breaches and contain threats:

Network Zones and Segmentation:

• DMZ (Demilitarized Zone): Internet-facing services with additional security controls
• Internal Corporate Network: Employee workstations and standard business systems
• Production Network: Customer-facing systems and applications
• Development Network: Software development and testing environments
• Management Network: Network infrastructure and administrative systems
• Guest Network: Isolated network for visitor and temporary access

Micro-Segmentation:

• Application-Level Segmentation: Isolation between different application tiers
• Database Segmentation: Separate network segments for different database systems
• User Segmentation: Network access based on user roles and requirements
• Device Segmentation: Separate segments for different device types and trust levels

6.2 Firewall and Network Access Controls

Multi-layered firewall architecture provides comprehensive network protection:

Perimeter Firewalls:

• Next-Generation Firewalls (NGFWs): Application-aware filtering and threat prevention
• Web Application Firewalls (WAFs): Protection against web-based attacks
• Distributed Denial of Service (DDoS) Protection: Mitigation of volumetric attacks
• Intrusion Prevention Systems (IPS): Real-time blocking of known attack patterns

Internal Firewalls:

• Inter-Zone Firewalls: Controls between network segments
• Host-Based Firewalls: Protection at individual system level
• Database Firewalls: Specialized protection for database systems
• Application Firewalls: Protection for specific applications and services

Network Access Control (NAC):

• Device Authentication: Verification of device identity before network access
• Health Assessment: Evaluation of device security posture
• Policy Enforcement: Dynamic assignment of network privileges
• Quarantine Capabilities: Isolation of non-compliant devices

6.3 Network Monitoring and Intrusion Detection

Comprehensive network monitoring provides visibility into security events and potential threats:

• Security Information and Event Management (SIEM): Centralized log collection and analysis
• Network Traffic Analysis: Deep packet inspection and behavioral analysis
• Intrusion Detection Systems (IDS): Signature-based and anomaly-based detection
• Network Forensics: Detailed investigation capabilities for security incidents
• Threat Hunting: Proactive search for advanced persistent threats
• Security Orchestration: Automated response to common security events

6.4 Wireless and Remote Access Security

Secure connectivity for mobile workers and wireless devices:

Wireless Network Security:

• WPA3 Enterprise: Latest wireless security standards with certificate-based authentication
• Wireless Intrusion Detection: Monitoring for rogue access points and attacks
• Guest Network Isolation: Separate wireless networks for visitors
• Wireless Device Management: Central management and policy enforcement

VPN and Remote Access:

• Zero Trust Network Access (ZTNA): Application-specific access without full network access
• SSL VPN: Secure web-based access to internal resources
• IPSec VPN: Site-to-site connectivity for partner organizations
• Multi-Factor Authentication: Required for all remote access connections
• Endpoint Compliance: Device health verification before access

7. Application Security and Secure Development

7.1 Secure Software Development Lifecycle (SSDLC)

Skynovay integrates security throughout the software development lifecycle to ensure applications are secure by design:

Security Requirements and Design:

• Threat Modeling: Systematic analysis of application security threats
• Security Architecture Review: Evaluation of application design for security
• Security Requirements Definition: Specification of security controls and features
• Privacy Impact Assessment: Analysis of data privacy implications
• Compliance Requirements: Integration of regulatory and contractual requirements

Secure Coding Practices:

• Secure Coding Standards: Organization-wide standards for secure programming
• Code Review Requirements: Mandatory security-focused code reviews
• Input Validation: Comprehensive validation of all user inputs
• Output Encoding: Proper encoding of outputs to prevent injection attacks
• Error Handling: Secure error handling that doesn't leak information
• Cryptographic Implementation: Proper use of cryptographic libraries and functions

Security Testing and Validation:

• Static Application Security Testing (SAST): Automated source code analysis
• Dynamic Application Security Testing (DAST): Runtime security testing
• Interactive Application Security Testing (IAST): Real-time security testing
• Penetration Testing: Manual security testing by expert testers
• Dependency Scanning: Analysis of third-party library vulnerabilities

7.2 Application Security Controls

Authentication and Authorization:

• Multi-Factor Authentication: Required for all user accounts
• OAuth 2.0 and OpenID Connect: Modern authentication and authorization protocols
• JSON Web Tokens (JWT): Secure token-based authentication
• Role-Based Access Control: Granular permission management
• Session Management: Secure session handling and timeout controls

Data Protection:

• Data Encryption: Encryption of sensitive data at application level
• Data Masking: Protection of sensitive data in non-production environments
• Data Validation: Comprehensive input validation and sanitization
• SQL Injection Prevention: Parameterized queries and prepared statements
• Cross-Site Scripting (XSS) Prevention: Output encoding and content security policies

Application Monitoring:

• Runtime Application Self-Protection (RASP): Real-time attack detection and response
• Application Performance Monitoring (APM): Performance and security event monitoring
• Security Event Logging: Comprehensive logging of security-relevant events
• Anomaly Detection: Behavioral analysis to detect unusual application activity

7.3 DevSecOps Integration

Security integrated throughout the development and operations pipeline:

• Automated Security Testing: Security tests integrated into CI/CD pipelines
• Infrastructure as Code (IaC) Security: Security scanning of infrastructure definitions
• Container Security: Scanning and monitoring of containerized applications
• Secrets Management: Secure handling of API keys, passwords, and certificates
• Deployment Security: Automated security validation before production deployment
• Security Metrics: Tracking and reporting of security KPIs throughout development

8. Physical Security and Environmental Controls

8.1 Facility Security

Skynovay maintains comprehensive physical security controls to protect facilities, equipment, and personnel:

Perimeter Security:

• Physical Barriers: Fencing, walls, and other physical barriers around facilities
• Vehicle Controls: Gates, barriers, and inspection procedures for vehicles
• Surveillance Systems: CCTV monitoring of all facility perimeters
• Lighting: Adequate lighting for all external areas and entry points
• Intrusion Detection: Motion sensors and alarm systems for unauthorized access

Building Access Controls:

• Badge Access Systems: Electronic access control with individual tracking
• Biometric Authentication: Fingerprint or facial recognition for high-security areas
• Multi-Factor Authentication: Badge plus PIN or biometric for critical areas
• Visitor Management: Formal registration and escort procedures for visitors
• Access Logging: Complete audit trail of all facility access events

Internal Area Security:

• Zone-Based Access: Different security levels for different facility areas
• Clean Desk Policy: Requirements for securing sensitive materials
• Equipment Security: Physical securing of computers, servers, and network equipment
• Media Controls: Secure storage and handling of backup media and documents

8.2 Data Center Security

Enhanced security controls for data centers and server facilities:

Physical Access Controls:

• Mantrap Entries: Two-door access control systems preventing tailgating
• Biometric Access: Multi-factor authentication including biometrics
• Individual Accountability: Personal accountability for all data center access
• Escort Requirements: Mandatory escort for all non-authorized personnel
• Access Reviews: Regular review and certification of data center access rights

Environmental Controls:

• Temperature and Humidity Monitoring: Continuous monitoring of environmental conditions
• Fire Suppression Systems: Advanced fire detection and suppression systems
• Power Management: Redundant power systems with backup generators
• Water Detection: Monitoring systems for water leaks and flooding
• Air Filtration: Advanced air filtration to protect sensitive equipment

Equipment Security:

• Server Cage Security: Locked cages for customer and critical servers
• Asset Tracking: RFID or barcode tracking of all equipment
• Hardware Disposal: Secure destruction of decommissioned equipment
• Maintenance Oversight: Supervised maintenance activities by trusted personnel

8.3 Workplace Security

Security controls for office environments and remote work:

Office Security:

• Reception Area Controls: Visitor screening and badge requirements
• Conference Room Security: Controls for sensitive meetings and discussions
• Workplace Monitoring: Surveillance systems in common areas
• Equipment Locks: Physical locks for laptops and workstations
• Document Security: Secure storage and disposal of sensitive documents

Remote Work Security:

• Home Office Guidelines: Security requirements for home work environments
• Secure Communications: VPN and encrypted communication requirements
• Device Management: Mobile device management and security controls
• Physical Security: Guidelines for securing devices and documents at home
• Privacy Controls: Measures to protect confidential information in home settings

9. Incident Response and Management

9.1 Incident Response Framework

Skynovay maintains a comprehensive incident response program to effectively detect, respond to, and recover from security incidents. Our framework follows industry best practices including NIST SP 800-61 and incorporates lessons learned from real-world incidents.

Incident Response Team Structure:

• Incident Commander: Overall incident response leadership and coordination
• Security Analysts: Technical investigation and analysis
• Forensics Specialists: Digital forensics and evidence collection
• Communications Coordinator: Internal and external communications
• Legal Counsel: Legal guidance and regulatory compliance
• Business Representatives: Business impact assessment and recovery planning

Incident Classification:

• Informational (P4): Security events requiring monitoring but no immediate action
• Low (P3): Minor incidents with limited impact on operations
• Medium (P2): Incidents with moderate impact requiring prompt response
• High (P1): Major incidents with significant impact requiring immediate response
• Critical (P0): Catastrophic incidents threatening business continuity

9.2 Incident Response Process

Phase 1: Preparation

• Incident Response Plan: Comprehensive procedures for different incident types
• Team Training: Regular training and simulation exercises
• Tool Deployment: Incident response tools and technologies
• Communication Plans: Pre-defined communication procedures and contact lists
• Stakeholder Identification: Clear identification of key stakeholders and their roles

Phase 2: Detection and Analysis

• Event Monitoring: 24/7 security operations center monitoring
• Alert Triage: Initial analysis and prioritization of security alerts
• Incident Declaration: Formal declaration when incidents meet defined criteria
• Initial Assessment: Rapid assessment of incident scope and impact
• Evidence Collection: Preservation of digital evidence for investigation

Phase 3: Containment, Eradication, and Recovery

• Immediate Containment: Rapid actions to limit incident spread
• System Isolation: Quarantine of affected systems and networks
• Threat Eradication: Removal of threats and vulnerabilities
• System Recovery: Restoration of normal operations
• Validation: Confirmation that systems are clean and operational

Phase 4: Post-Incident Activities

• Lessons Learned: Analysis of response effectiveness and improvements
• Documentation: Comprehensive incident documentation and reporting
• Process Improvement: Updates to procedures based on lessons learned
• Communication: Stakeholder communication and regulatory reporting
• Recovery Validation: Long-term monitoring to ensure complete recovery

9.3 Incident Communication and Reporting

Clear communication is critical during incident response:

Internal Communications:

• Executive Briefings: Regular updates to senior leadership
• Team Communications: Coordination among incident response team members
• Employee Notifications: Appropriate communications to affected employees
• Department Updates: Status updates to relevant business units

External Communications:

• Customer Notifications: Timely communication to affected customers
• Regulatory Reporting: Compliance with breach notification requirements
• Law Enforcement: Coordination with law enforcement when appropriate
• Media Relations: Public relations management for significant incidents
• Partner Communications: Notification of business partners and vendors

9.4 Forensics and Evidence Management

Professional digital forensics capabilities support incident investigation:

• Evidence Collection: Forensically sound collection of digital evidence
• Chain of Custody: Proper documentation and handling of evidence
• Forensic Analysis: Detailed analysis using industry-standard tools
• Expert Testimony: Qualified personnel able to provide expert testimony
• Evidence Preservation: Long-term preservation for legal proceedings

10. Business Continuity and Disaster Recovery

10.1 Business Continuity Framework

Skynovay maintains comprehensive business continuity and disaster recovery capabilities to ensure continued operations during disruptions:

Business Impact Analysis (BIA):

• Critical Business Functions: Identification of essential business processes
• Recovery Time Objectives (RTO): Maximum acceptable downtime for each function
• Recovery Point Objectives (RPO): Maximum acceptable data loss for each system
• Dependency Mapping: Understanding of interdependencies between systems and processes
• Impact Assessment: Financial and operational impact of different disruption scenarios

Continuity Strategies:

• Geographic Distribution: Services distributed across multiple geographic regions
• Redundant Infrastructure: Backup systems and infrastructure components
• Alternative Processes: Manual and alternative procedures for critical functions
• Vendor Relationships: Agreements with vendors for emergency support
• Communication Systems: Redundant communication channels for crisis situations

10.2 Disaster Recovery Capabilities

Data Backup and Recovery:

• Automated Backups: Regular automated backups of all critical data
• Geographic Distribution: Backups stored in multiple geographic locations
• Backup Testing: Regular testing of backup and recovery procedures
• Point-in-Time Recovery: Ability to restore data to specific points in time
• Backup Encryption: All backups encrypted in transit and at rest

Infrastructure Recovery:

• Hot Site Facilities: Fully equipped backup data centers
• Cloud Infrastructure: Elastic cloud resources for rapid scaling
• Network Redundancy: Multiple network paths and providers
• Hardware Inventory: Pre-positioned hardware for rapid deployment
• Software Licensing: Disaster recovery licensing for all critical software

Application Recovery:

• Application Clustering: High-availability clusters for critical applications
• Database Replication: Real-time replication of database systems
• Configuration Management: Automated deployment of application configurations
• Dependency Management: Orchestrated recovery of interdependent systems

10.3 Crisis Management

Comprehensive crisis management capabilities for coordinating response to major disruptions:

• Crisis Management Team: Pre-designated team with clear roles and responsibilities
• Emergency Procedures: Step-by-step procedures for different crisis scenarios
• Communication Plans: Internal and external communication procedures
• Decision Authority: Clear authority for making critical decisions during crises
• Resource Mobilization: Procedures for rapidly mobilizing people and resources
• Stakeholder Management: Communication and coordination with key stakeholders

10.4 Testing and Maintenance

Regular testing ensures business continuity plans remain effective:

• Tabletop Exercises: Discussion-based exercises to test procedures and decision-making
• Functional Tests: Testing of specific systems and processes
• Full-Scale Exercises: Comprehensive tests involving all aspects of continuity plans
• Lessons Learned: Integration of lessons learned from tests and actual events
• Plan Updates: Regular updates to plans based on changes and improvements

11. Third-Party Vendor Security Management

11.1 Vendor Security Program

Skynovay maintains a comprehensive vendor security management program to ensure third-party relationships do not introduce unacceptable security risks:

Vendor Classification and Risk Assessment:

• Risk-Based Classification: Vendors classified based on access to systems and data
• Due Diligence Process: Comprehensive security assessment before engagement
• Ongoing Risk Monitoring: Continuous monitoring of vendor security posture
• Third-Party Risk Scoring: Quantitative assessment of vendor risk levels
• Supply Chain Analysis: Assessment of vendor's own supply chain security

Vendor Security Requirements:

• Security Questionnaires: Detailed assessment of vendor security practices
• Compliance Certifications: Requirements for industry-standard certifications
• Contractual Obligations: Security requirements incorporated into contracts
• Service Level Agreements: Security performance metrics and penalties
• Right to Audit: Contractual right to audit vendor security practices

11.2 Vendor Onboarding and Lifecycle Management

Pre-Engagement Assessment:

• Security Assessment: Comprehensive evaluation of vendor security capabilities
• Financial Stability: Assessment of vendor financial viability
• Reference Checks: Validation of vendor claims and capabilities
• Site Visits: On-site assessment of vendor facilities and operations
• Penetration Testing: Security testing of vendor systems when appropriate

Contract and Legal Requirements:

• Data Protection Clauses: Specific requirements for handling customer data
• Incident Notification: Requirements for timely incident reporting
• Compliance Obligations: Vendor compliance with applicable regulations
• Liability and Insurance: Appropriate liability limits and insurance coverage
• Termination Procedures: Secure procedures for ending vendor relationships

Ongoing Vendor Management:

• Performance Monitoring: Regular assessment of vendor security performance
• Compliance Audits: Periodic audits of vendor security practices
• Risk Reassessment: Annual reassessment of vendor risk levels
• Relationship Management: Regular meetings and communication with key vendors
• Contract Reviews: Periodic review and update of vendor contracts

11.3 Cloud Service Provider Security

Special considerations for cloud service providers and Software-as-a-Service vendors:

• Shared Responsibility Model: Clear understanding of security responsibilities
• Data Location and Sovereignty: Controls over where data is stored and processed
• Encryption and Key Management: Customer control over encryption keys
• Access Controls: Strong authentication and authorization requirements
• Audit and Compliance: Regular third-party security assessments and certifications
• Data Portability: Ability to export data in standard formats
• Incident Response: Cloud provider incident response capabilities and communication

12. Compliance and Audit Management

12.1 Regulatory Compliance Framework

Skynovay maintains compliance with numerous regulatory frameworks and industry standards:

Data Protection and Privacy Regulations:

• GDPR (General Data Protection Regulation): EU data protection compliance
• CCPA (California Consumer Privacy Act): California privacy law compliance
• PIPEDA (Personal Information Protection and Electronic Documents Act): Canadian privacy compliance
• LGPD (Lei Geral de Proteção de Dados): Brazilian privacy law compliance
• APPI (Act on Protection of Personal Information): Japanese privacy compliance

Industry Security Standards:

• SOC 2 Type II: Service Organization Controls for security, availability, and processing integrity
• ISO 27001: Information security management system certification
• ISO 27017: Cloud security controls and implementation guidance
• ISO 27018: Protection of personal data in cloud services
• PCI DSS: Payment Card Industry Data Security Standards (when applicable)
• FedRAMP: Federal Risk and Authorization Management Program for government customers

Sector-Specific Regulations:

• Aviation Regulations: FAA and ICAO compliance for aviation-related deployments
• Critical Infrastructure Protection: NERC CIP for power sector deployments
• Defense Regulations: DFARS and ITAR compliance for defense customers
• Healthcare Regulations: HIPAA compliance when processing healthcare data

12.2 Compliance Management Process

Compliance Assessment and Gap Analysis:

• Regular Assessments: Quarterly assessment of compliance status
• Gap Identification: Identification of compliance gaps and deficiencies
• Risk Assessment: Evaluation of compliance risks and potential impacts
• Remediation Planning: Development of plans to address compliance gaps
• Progress Tracking: Monitoring of remediation progress and effectiveness

Policy and Procedure Management:

• Policy Development: Creation of policies to address compliance requirements
• Procedure Documentation: Detailed procedures for compliance activities
• Regular Updates: Updates to policies based on regulatory changes
• Training and Awareness: Employee training on compliance requirements
• Compliance Monitoring: Ongoing monitoring of compliance with policies

Audit Management:

• Internal Audits: Regular internal assessments of compliance status
• External Audits: Third-party audits for certification and validation
• Audit Preparation: Systematic preparation for audit activities
• Finding Management: Tracking and resolution of audit findings
• Continuous Improvement: Integration of audit feedback into improvement programs

12.3 Certification and Attestation

Skynovay maintains multiple security certifications and attestations:

• Annual Certifications: Renewal of key security and privacy certifications
• Continuous Monitoring: Ongoing compliance monitoring between certification cycles
• Customer Attestations: Provision of compliance attestations to customers
• Regulatory Reporting: Required reporting to regulatory authorities
• Public Disclosures: Public availability of relevant compliance information

13. Security Awareness and Training

13.1 Security Awareness Program

Comprehensive security awareness program ensures all personnel understand their security responsibilities:

Training Components:

• New Employee Orientation: Security training as part of onboarding process
• Annual Security Training: Comprehensive annual training for all employees
• Role-Specific Training: Specialized training based on job responsibilities
• Phishing Simulation: Regular simulated phishing attacks and training
• Incident Response Training: Training on incident reporting and response
• Privacy Training: Data privacy and protection training

Training Delivery Methods:

• Online Learning Platform: Web-based training modules and assessments
• Instructor-Led Training: Classroom and virtual instructor-led sessions
• Video Training: Engaging video content on security topics
• Hands-On Exercises: Practical exercises and simulations
• Lunch and Learn Sessions: Informal training sessions during lunch breaks
• Security Newsletters: Regular communication on security topics

13.2 Specialized Security Training

Technical Security Training:

• Secure Coding Training: Training for developers on secure programming practices
• System Administration Security: Security training for IT administrators
• Cloud Security Training: Training on cloud-specific security considerations
• Incident Response Training: Specialized training for incident response team members
• Penetration Testing Training: Training for security testing professionals

Management Security Training:

• Security Leadership Training: Training for security managers and leaders
• Risk Management Training: Training on security risk assessment and management
• Compliance Training: Training on regulatory compliance requirements
• Crisis Management Training: Training on managing security crises

13.3 Security Culture and Communication

Building and maintaining a strong security culture throughout the organization:

• Executive Leadership: Visible commitment to security from senior leadership
• Security Champions: Security advocates throughout the organization
• Regular Communications: Ongoing communication about security topics and updates
• Recognition Programs: Recognition of employees who demonstrate good security practices
• Feedback Mechanisms: Channels for employees to provide security feedback and suggestions
• Security Metrics: Tracking and reporting of security awareness metrics

14. Threat Intelligence and Security Research

14.1 Threat Intelligence Program

Skynovay maintains a comprehensive threat intelligence program to stay ahead of emerging threats:

Threat Intelligence Sources:

• Commercial Threat Feeds: Subscription to leading threat intelligence providers
• Government Sources: Intelligence from government and law enforcement agencies
• Industry Sharing: Participation in industry threat sharing initiatives
• Open Source Intelligence: Monitoring of public threat intelligence sources
• Internal Research: Original research by internal security teams
• Partner Intelligence: Threat intelligence from technology and business partners

Threat Analysis and Processing:

• Threat Intelligence Platform: Automated collection and analysis of threat data
• Indicator Management: Processing and distribution of threat indicators
• Attribution Analysis: Understanding of threat actor motivations and capabilities
• Campaign Tracking: Monitoring of ongoing threat campaigns and tactics
• Predictive Analysis: Forecasting of future threat trends and developments

14.2 Threat Hunting and Proactive Defense

Proactive threat hunting capabilities to identify advanced threats:

• Hypothesis-Driven Hunting: Systematic search for specific threat behaviors
• Behavioral Analytics: Analysis of user and system behavior patterns
• IOC Development: Creation of indicators of compromise for threat detection
• Advanced Persistent Threat (APT) Detection: Specialized detection of sophisticated threats
• Threat Landscape Monitoring: Continuous monitoring of evolving threat landscape

14.3 Security Research and Innovation

Investment in security research and innovation to maintain competitive advantage:

• Security Research Team: Dedicated researchers investigating emerging threats
• Academic Partnerships: Collaboration with universities and research institutions
• Conference Participation: Active participation in security conferences and events
• Vulnerability Research: Research into new vulnerabilities and attack techniques
• Technology Innovation: Development of new security technologies and approaches
• Publication and Sharing: Sharing of research findings with the broader security community

15. Vulnerability Management

15.1 Vulnerability Management Program

Comprehensive vulnerability management program to identify, assess, and remediate security vulnerabilities:

Vulnerability Discovery:

• Automated Scanning: Regular automated vulnerability scans of all systems
• Manual Testing: Expert manual testing for complex vulnerabilities
• Threat Intelligence Integration: Incorporation of threat intelligence into vulnerability assessment
• External Sources: Monitoring of external vulnerability databases and advisories
• Bug Bounty Program: Crowdsourced vulnerability discovery through bug bounties

Risk Assessment and Prioritization:

• CVSS Scoring: Common Vulnerability Scoring System for standardized assessment
• Business Impact Analysis: Assessment of business impact for each vulnerability
• Exploit Availability: Evaluation of whether exploits are publicly available
• Asset Criticality: Consideration of affected asset importance
• Threat Context: Integration of current threat landscape into prioritization

Remediation and Tracking:

• Remediation Planning: Development of remediation plans for identified vulnerabilities
• Patch Management: Systematic approach to applying security patches
• Compensating Controls: Implementation of interim controls while permanent fixes are developed
• Progress Tracking: Monitoring of remediation progress and effectiveness
• Validation: Confirmation that vulnerabilities have been successfully remediated

15.2 Patch Management

Systematic approach to managing security patches and updates:

Patch Assessment and Testing:

• Patch Evaluation: Assessment of patch criticality and potential impact
• Test Environment: Testing of patches in isolated environments before deployment
• Compatibility Testing: Verification of patch compatibility with existing systems
• Performance Testing: Assessment of patch impact on system performance
• Rollback Procedures: Preparation of rollback plans in case patches cause issues

Patch Deployment:

• Deployment Scheduling: Strategic scheduling of patch deployment
• Automated Deployment: Automated patch deployment where possible
• Phased Rollout: Gradual deployment to minimize risk
• Emergency Patching: Accelerated procedures for critical security patches
• Deployment Verification: Confirmation of successful patch installation

15.3 Application Security Testing

Comprehensive testing of applications for security vulnerabilities:

• Static Application Security Testing (SAST): Analysis of source code for vulnerabilities
• Dynamic Application Security Testing (DAST): Runtime testing of applications
• Interactive Application Security Testing (IAST): Real-time testing during application use
• Software Composition Analysis (SCA): Analysis of third-party components and libraries
• Manual Penetration Testing: Expert manual testing of critical applications
• API Security Testing: Specialized testing of application programming interfaces

16. Security Operations Center (SOC)

16.1 SOC Structure and Operations

Skynovay operates a 24/7 Security Operations Center providing continuous monitoring and incident response:

SOC Organization:

• SOC Manager: Overall leadership and strategic direction
• Shift Leaders: Operational leadership for each shift
• Tier 1 Analysts: Initial event triage and analysis
• Tier 2 Analysts: Advanced investigation and incident handling
• Tier 3 Specialists: Expert analysis and complex incident response
• Threat Hunters: Proactive threat detection and analysis

SOC Capabilities:

• 24/7/365 Monitoring: Continuous monitoring of security events
• Real-Time Analysis: Immediate analysis of security alerts and events
• Incident Response: Rapid response to security incidents
• Threat Intelligence: Integration of threat intelligence into monitoring
• Forensic Analysis: Digital forensics and incident investigation
• Vulnerability Assessment: Continuous vulnerability scanning and assessment

16.2 Security Monitoring and Detection

Comprehensive security monitoring using advanced technologies and techniques:

Monitoring Technologies:

• SIEM (Security Information and Event Management): Centralized log analysis and correlation
• SOAR (Security Orchestration, Automation, and Response): Automated response to common events
• EDR (Endpoint Detection and Response): Advanced endpoint monitoring and response
• NDR (Network Detection and Response): Network traffic analysis and threat detection
• UEBA (User and Entity Behavior Analytics): Behavioral analysis for anomaly detection
• CASB (Cloud Access Security Broker): Cloud service monitoring and control

Detection Capabilities:

• Signature-Based Detection: Detection based on known attack patterns
• Behavioral Analysis: Detection of anomalous user and system behavior
• Machine Learning: AI-powered detection of advanced threats
• Threat Intelligence Integration: Detection based on current threat intelligence
• Custom Rules: Organization-specific detection rules and logic

16.3 SOC Metrics and Reporting

Comprehensive metrics and reporting to measure SOC effectiveness:

• Mean Time to Detection (MTTD): Average time to detect security incidents
• Mean Time to Response (MTTR): Average time to respond to incidents
• False Positive Rate: Percentage of alerts that are false positives
• Alert Volume: Number of security alerts processed
• Incident Severity Distribution: Breakdown of incidents by severity level
• Analyst Performance: Individual and team performance metrics
• Coverage Metrics: Assessment of monitoring coverage across systems

17. Privacy and Security Integration

17.1 Privacy by Design

Integration of privacy considerations into all security controls and procedures:

• Data Minimization: Collection and processing of only necessary data
• Purpose Limitation: Use of data only for specified and legitimate purposes
• Storage Limitation: Retention of data only as long as necessary
• Transparency: Clear communication about data processing activities
• Individual Rights: Respect for individual privacy rights and preferences
• Accountability: Demonstration of compliance with privacy requirements

17.2 Data Subject Rights

Procedures to support individual privacy rights under various regulations:

• Right of Access: Providing individuals with access to their personal data
• Right to Rectification: Correcting inaccurate or incomplete personal data
• Right to Erasure: Deleting personal data when legally required
• Right to Portability: Providing data in machine-readable formats
• Right to Object: Respecting objections to data processing
• Right to Restrict Processing: Limiting processing in certain circumstances

17.3 Cross-Border Data Transfer

Security controls for international data transfers:

• Adequacy Decisions: Transfers to jurisdictions with adequate protection
• Standard Contractual Clauses: Legal mechanisms for international transfers
• Binding Corporate Rules: Internal policies for international transfers
• Technical Safeguards: Encryption and pseudonymization for transfers
• Transfer Impact Assessments: Risk assessment for international transfers

18. Responsible Disclosure and Bug Bounty Program

18.1 Responsible Disclosure Policy

Skynovay maintains a responsible disclosure policy to encourage the reporting of security vulnerabilities:

Reporting Procedures:

• Security Contact: Dedicated security contact for vulnerability reports
• Secure Communication: Encrypted communication channels for sensitive reports
• Report Requirements: Clear guidelines on what information to include
• Response Timeline: Commitment to respond within specified timeframes
• Coordination: Collaboration with researchers throughout the disclosure process

Research Guidelines:

• Authorized Testing: Clear guidance on authorized security testing
• Prohibited Activities: Activities that are not permitted during research
• Data Protection: Requirements to protect customer and company data
• Disclosure Timeline: Coordinated disclosure timeline for vulnerability publication
• Legal Protection: Legal protection for researchers following guidelines

18.2 Bug Bounty Program

Comprehensive bug bounty program to incentivize security research:

Program Structure:

• Scope Definition: Clear definition of systems and applications in scope
• Vulnerability Categories: Classification of different vulnerability types
• Reward Structure: Financial rewards based on vulnerability severity
• Recognition Program: Public recognition for significant contributions
• Research Community: Building relationships with security researchers

Program Management:

• Platform Management: Use of leading bug bounty platforms
• Triage Process: Systematic review and validation of reports
• Researcher Communication: Regular communication with participating researchers
• Internal Coordination: Coordination with internal development and security teams
• Metrics and Reporting: Tracking and reporting of program effectiveness

18.3 Vulnerability Disclosure Timeline

Coordinated disclosure timeline balancing security and transparency:

• Initial Response: Acknowledgment within 2 business days
• Initial Assessment: Preliminary assessment within 5 business days
• Detailed Analysis: Complete analysis within 15 business days
• Remediation Planning: Remediation timeline provided within 30 days
• Fix Implementation: Remediation completed within 90 days for critical vulnerabilities
• Public Disclosure: Coordinated public disclosure after remediation

19. Security Contact Information

For security-related inquiries, incident reporting, and vulnerability disclosures, please contact our security team:

Security Operations Center (24/7):
Email: security@skynovay.com
Phone: +1-555-SEC-SOC1 (+1-555-732-7621)
Emergency Hotline: +1-555-SEC-EMRG (+1-555-732-3674)
Secure Portal: security.skynovay.com

Chief Information Security Officer (CISO):
Email: ciso@skynovay.com
Phone: +1-555-CISO-DIR (+1-555-247-6347)
Business Hours: Monday-Friday, 8:00 AM - 6:00 PM Pacific Time

Vulnerability Disclosure:
Email: vuln-disclosure@skynovay.com
PGP Key: Available at keybase.io/skynovay
Bug Bounty Platform: hackerone.com/skynovay
Responsible Disclosure: security.skynovay.com/disclosure

Incident Response Team:
Email: incident-response@skynovay.com
Phone: +1-555-INCIDENT (+1-555-462-4336)
Secure Communication: Signal, Wire, or ProtonMail available upon request

Compliance and Audit:
Email: compliance@skynovay.com
Phone: +1-555-COMPLY1 (+1-555-266-7591)
Audit Coordination: audit@skynovay.com

International Security Contacts:

European Security Operations:
Skynovay Europe Security Services
45 Tech Hub Street
London SW1A 1AA
United Kingdom
Email: security-eu@skynovay.com
Phone: +44-20-SEC-EURO

Asia-Pacific Security Operations:
Skynovay APAC Security Services
88 Marina Bay Drive
Singapore 018956
Email: security-apac@skynovay.com
Phone: +65-SEC-APAC

Response Times:

• Critical Security Incidents: Immediate response (within 15 minutes)
• High Priority Incidents: 1-2 hours response time
• Medium Priority Issues: 4-8 hours response time
• General Security Inquiries: 1-2 business days
• Vulnerability Disclosures: 2 business days acknowledgment

Emergency Escalation:
For critical security emergencies outside business hours, contact our 24/7 Security Operations Center. All calls are logged and will be escalated to appropriate personnel immediately.

This Security Policy represents our commitment to protecting information and systems. We continuously improve our security measures and welcome feedback from customers, partners, and the security community. For the most current version of this policy, please visit our website or contact our security team.

Document Classification: Public
Next Review Date: February 13, 2026
Policy Owner: Chief Information Security Officer